Unprofessional. Unorganized. Neglectful. I was just told by one of their Drivers that they were not going to transport a member from my facility that was and has been for at least a yr, on their scheduled pickup/ drop off list for today. Get this, the reason the driver gave me was because it was “out of their way”. Smh. They forget to pick up the client this morning and the client had to provided their own transportation to get here and are now refusing to take him home. This client has been riding with A-tin for almost a year and when I had to inform the client’s family member that they would not be transporting her husband back home, she stated this has happened many times before. Im all about supporting black businesses but this is the highest level of unprofessionalism i have ever experienced.
D.F
Unprofessional. Unorganized. Neglectful. I was just told by one of their Drivers that they were not going to transport a member from my facility that was and has been for at least a yr, on their scheduled pickup/ drop off list for today. Get this, the reason the driver gave me was because it was “out of their way”. Smh. They forget to pick up the client this morning and the client had to provided their own transportation to get here and are now refusing to take him home. This client has been riding with A-tin for almost a year and when I had to inform the client’s family member that they would not be transporting her husband back home, she stated this has happened many times before. Im all about supporting black businesses but this is the highest level of unprofessionalism i have ever experienced.